Last updated: April 11, 2024
Welcome to TMJ Relief Pro’s refunds and returns policy. Our goal is to provide you with the highest level of care and satisfaction. This policy outlines the process for requesting refunds or returns for the medical services you receive from TMJ Relief Pro. By using our services, you agree to comply with and be bound by this policy.
1. Service Satisfaction
- We strive to provide the best possible care and outcomes for our patients. If you are not satisfied with the services provided, please contact us as soon as possible to discuss your concerns.
2. Refund Requests
- Initiation: If you believe you are entitled to a refund, you must contact us within 14 days of receiving the service to initiate a request. Please email us at [email protected] with your name, contact information, and a detailed explanation of the issue.
- Review Process: We will review your request and may ask for additional information or documentation related to your service. Our team will assess the situation and respond to you within 5 business days of receiving your request.
- Approval: If your refund request is approved, we will process the refund within 7 business days. Refunds will be issued using the same payment method you used for the service.
3. Conditions for Refunds
- Refunds may be considered in cases where:
- There was a billing error.
- The service was not provided as described.
- There were significant issues with the quality of care received.
- Refunds will not be provided for:
- Services already rendered with no significant issues.
- Services cancelled outside of the allowed cancellation window.
4. Cancellation Policy
- Cancellation Window: Appointments must be cancelled at least 24 hours in advance to avoid any fees.
- Late Cancellations and No-Shows: If you cancel within 24 hours of your appointment or do not show up for your appointment, you may be charged a cancellation fee equal to the full cost of the session.
5. Fees and Costs
- Refund Fees: We do not charge any fees for processing refunds.
- Service Adjustments: If you received a discount or promotional pricing on your service, the refund amount may be adjusted accordingly.
6. Contact Information
- If you have any questions or concerns about this policy, or if you need to request a refund or return, please contact us at:
- TMJ Relief Pro 9452 Telephone Rd. Ventura, CA 93004 Email: [email protected]
7. Policy Changes
- We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Thank you for choosing TMJ Relief Pro. We value your trust and strive to provide you with exceptional service and care.